Shipping policy

Delivery to your door

Shipping is free over $60 for most for all Melbourne, Brisbane, Sydney, Adelaide & Perth metro customers and subsidized down for everyone else. Depending on your delivery address and what you order, our subsidy may cover the full delivery cost, giving you free shipping. Head to checkout and enter your address to see exactly how much it is to get to your door.

One day we hope to offer free shipping Australia-wide, but shipping dog food is expensive, so we’ve subsidized the cost as best we can for now. Watch this space.

How does subsidised shipping work?

We contribute towards the cost of getting your order to you. Where our contribution covers the calculated delivery price, shipping is free. If there is a balance, you pay the remaining amount shown at checkout.

Your delivery price depends on your location, the size of your order and the delivery service. Shipping for orders of $60 or less is also shown at checkout.

Can you deliver to my PO Box?

Yes, we deliver to PO Boxes through Australia Post.

Where do you deliver?

We deliver to locations across Australia through our courier partners and Australia Post. Some remote and island destinations need a separate delivery quote. If no shipping option appears for your address, email info@feedforthought.com.au and we’ll help you check what’s available.

When will my order arrive?

Your order usually leaves us within 1–2 business days from near Coffs Harbour. Thank you for supporting a regional business.

After dispatch, delivery generally takes 2–5 business days to metro areas and 5–9 business days to other areas. Public holidays, busy periods and carrier delays can affect these estimates.

We’ll send you tracking details so you can follow your delivery. Larger orders may arrive in more than one parcel.

What about subscription deliveries?

You’ll see your delivery charge when setting up your subscription. If you’re changing your address, products or quantities, please contact us before your next renewal so we can help you check any change to shipping.

Have a delivery request?

Include your delivery instructions with your order or email us as soon as possible after ordering. We’ll do our best to help, although the carrier may not be able to accommodate every request.

How will my order be packaged?

We strive to recycle packaging materials as much as we can and as such, try to use packaging from deliveries sent to us. Thank you for supporting our recycling program. Thank you for being part of a circular economy.